You have requested a new password via the "forgot password" form on the sign in page, and this password is not working...

 

There are usually two reasons for this:

 

1) You are using the copy/paste feature on your PC to transfer password data. This does not always work, so you will need to hand enter the password exactly as it appears in the email you received.

 

2) Refreshing/reloading the password request page after submitting, or sending multiple requests for a new password. Only submit a new password request once, then wait for the email. The email is sent immediately by us, but sometimes mail providers have a delay for spam filtering purposes, or other reasons. If you are using msn.com or hotmail.com email address, you may not recieve this email, due to their (our opinion) "flawed" spam filtering technology.

 

NOTE: We do not recommend using msn.com or hotmail.com email addresses for use on our site, as you will most likely not receive emails from our system.